St Luke’s Hospice – New Distribution Centre & Superstore
New Distribution Centre & Superstore, Harrow & Brent
St Luke’s Hospice, a long-standing client with 16 charity shops across Harrow & Brent, commissioned HE Interiors to design and build a combined distribution centre and superstore at Waverley. The goal was to increase operational efficiency as well as provide a high-quality retail presence where the public could browse donations (clothing, furniture, accessories, vintage items, etc.) and drop them off in a dedicated area. Starting from a blank shell, HE Interiors delivered offices, meeting rooms, spaces for eBay photography, EV charging for future electric vehicles, shop-floor retail fit-out, and necessary building services (data, air conditioning etc.). The new facility was designed not just for function, but to reflect the dignity, care, and quality that St Luke’s provides to its community.
Project Highlights
Client & Purpose
• Long-standing relationship: St Luke’s Hospice has around 16 charity shops in the local area; this project was for a combined distribution/superstore centre.
• Aims: streamline donation processing; provide a shop for the public; enhance visibility and retail income; and improve logistics.
Functional Spaces Created
• “Drop & Shop” area: a place for people to drop off donations and also browse items.
• Superstore space for clothing, furniture, vintage items, toys, accessories, etc.
• Offices and meeting rooms for administrative needs.
• Photo-pod / eBay photography area, to facilitate online sales.
Operational / Process Improvements
• Analysis of existing distribution processes at the prior centre to identify inefficiencies.
• Design adjusted to make donation capture, sorting, retail-ready staging etc. more efficient.
Infrastructure & Sustainability Features
• Installation of EV charging points, anticipating move to electric delivery/donation vehicles.
• Full data installation, air conditioning, etc. to support staff and retail operations.
From Shell to Finish
• The site began as an empty shell; HE Interiors handled all fit-out from scratch.
• Custom unitary furniture/fixtures for the donations area.
Brand & Experience Considerations
• Designed to reflect the care and values of the hospice, making sure the superstore and centre have a standard that aligns with their mission.
• Public face-facing area (the superstore) designed not just for utility but presentation.